Selby, UK
Posted 3 weeks ago

Who We Are

Owned by the Italian Frandino Group and originally founded in the 1950s as a fruit distillery, Sedamyl has grown to become one of Europe’s leading manufacturers of wheat derivatives such as starches, sweeteners, proteins and alcohol for major food and industrial sectors worldwide. In 2012 the group expanded its international presence by opening a plant in Selby, UK.

 

What We Do

Sedamyl UK, uses Yorkshire-grown wheat in its production, which is purchased from a network in excess of 1,000 local farmers, so providing a valuable and sustained revenue stream. The announcement in 2021 to invest a further £80m in expanding both its distilling and liquid sweetener production, significantly boosts an already growing workforce to around 150 employees, creating in excess of 75 new jobs for the area.

 

What we are looking for:

We are looking to appoint a Customer Services Administrator to join our expanding Logistics team. As the first point of contact for potential, new and existing customers you will provide a first-class service by ensuring all queries and orders are processed accurately and efficiently.

 

Key Tasks and Responsibilities

 

  • Processing orders, sample requests, and returns accurately and efficiently in line with customer requirement
  • Working closely with scheduling department to ensure a seamless flow from point of order to the delivery of goods to our customers
  • Building strong relationships with potential, new and existing customers
  • Creating customer accounts and contracts on the SAP system in conjunction with Sales Manager’s instruction
  • Maintaining and updating order records, monitoring forecast and stock levels against contract volumes and requirements
  • Managing customers’ expectations in a proactive manner via telephone/email, ensuring accurate communication of important information regarding their order/delivery
  • Logging customer complaints and liaising with relevant departments to resolve issues
  • Supporting and liaising with accounts department to ensure accurate and timely production of paperwork
  • Providing administrative support to the Sales Managers and Managing Director as required
  • Facilitating communication between Sedamyl and Uniglad shared functions primarily finance, technical and logistics

 

 

Skills and Knowledge

 

  • Previous experience working in a demanding and fast paced Customer Services department
  • Ability to multitask and prioritise workload effectively
  • Exceptional attention to detail
  • Data entry accuracy and precision
  • Excellent communication skills both verbal and written
  • Experience of SAP order processing system (preferred)
  • Competent in Microsoft Office
  • Ability to work as part of a team

 

 

Working Hours & Salary:

Salary depending on experience
40-hour week Monday – Friday
32 holidays per year including Bank Holidays
Generous Pension Scheme
Private Healthcare Scheme

Life Assurance Scheme

 

 

 

 

Apply Online

A valid phone number is required.
A valid email address is required.

In order to select potential candidates to join our organisation, Sedamyl UK offers the option to either apply to a specific job advertisement on our website or alternatively to submit a speculative application. To this end, Sedamyl UK requires the candidate to provide all useful data to verify the suitability to cover job positions within the related companies. In full compliance with the rules on the protection of personal data (Legislative Decree 196/03 and EU regulation, n. 2016/679), Sedamyl UK invites you to read the following information, which has been designed and written in simple and concise language in order to help you clearly understand how we process your personal data.