Who We Are

Owned by the Italian Frandino Group and originally founded in the 1950s as a fruit distillery, Sedamyl has grown to become one of Europe’s leading manufacturers of wheat derivatives such as starches, sweeteners, proteins and alcohol for major food and industrial sectors worldwide. In 2012 the group expanded its international presence by opening a plant in Selby, UK.

What We Do

Sedamyl UK, uses Yorkshire-grown wheat in its production, which is purchased from a network in excess of 1,000 local farmers, so providing a valuable and sustained revenue stream. The announcement in 2021 to invest a further £80m in expanding both its distilling and liquid sweetener production, significantly boosts an already growing workforce to around 150 employees, creating in excess of 75 new jobs for the area.

The role:

Be part of a small team, reporting to the area manager, that is the first point of contact for potential, new and existing customers; provide a comprehensive customer service, ensuring customers’ needs and expectations are always exceeded. This position is based in a busy office and the ideal candidate should work well in a team and on their own.

Duties will include but not exclusive:

· scheduling and planning of orders and deliveries,

· liaise with hauliers and customer services

· monitoring of stock and forecast production based on sales reporting

· availability of back up for front office.,

· key contact for potential, new and existing customers.

· deal with all enquiries/issues in an efficient and timely manner ensuring customer satisfaction at all times.

· build strong relationships with potential, new and existing customers.

· develop and update customer service standard and procedures.

· process customer orders and work with colleagues to ensure accurate and timely
delivery of goods

· support and ensure seamless liaison with the finance team to ensure a timely and accurate production of relevant documents.

· Good accuracy with numbers, knowledge of Microsoft Office preferable, knowledge of SAP systems and/or Sage 200 will be an advantage.

· Raise and chase purchase orders for all chemical & packaging supplies

· Communicate effectively with suppliers about costings and deliveries

· Manage delivery and custom clearance updates and communicate across to the appropriate departments

· Deal with supplier issues in a professional manner to ensure excellent working relationships

Required Skills

· Minimum GCSE level in Maths & English or equivalent

· A polite, friendly and tactful manner with a good understanding of customer needs

· Previous experience of customer service either face to face or over the phone

· Previous experience of dealing with customs import/export would be beneficial

· Self-motivated and driven

· Ability to work decisively under pressure

· Excellent communication skills, written and spoken

· Ability to work on your own initiative to achieve results

· Flexible with a ‘can do’ attitude

· Ability to plan and organise a variety of work with conflicting demands

· Computer/Systems Literate- Microsoft Applications

· Experience of working in a Procurement role is beneficial although not essential

· Maintain excellent working relationships with internal and external teams

Reward & Benefits:

• 32 holidays per year including Bank Holidays
• Generous Pension Scheme
• Life Assurance Scheme
• Healthcare scheme available after successful Completion of Probation