Purpose of Job

The Quality Assurance Technician will be responsible for delivering the internal quality programmes and processes. You will implement, manage and perform the quality procedures such as ISO 9001, BRC, & HACCP. Responsibilities include development and co-ordination of company quality processes and procedures, auditing, problem solving, process testing, communication with customers, responding to customer quality questionnaires and all related duties.

Customer Interaction & Quality System role – Main Accountabilities

· Manage and administer quality assurance processes and procedures in line with regulatory requirements.

· Co-ordinate and conduct on-going site audits to assure compliance to company, customer & ISO standards; communicate status of process to appropriate management.

· Manage technical communication and interactions with customers to support sales managers in the sales cycles regarding product quality aspects.

· Work collaboratively with the Plant Manager and Operational staff in the development of process and quality systems improvement.

· Maintain and strengthen relations with customers assuring that the business and customer quality requirements are integrated.

· Provide feedback on site quality issues and co-ordinate the performance of experiments and analysis towards improving processes and products,

· Performs all duties without injury to self, others or the environment. Actively participates in Company Quality, Safety and Environmental programmes.

· Analysis of alignment between product specification with customer contract specifications: Support the sales team in defining the products to offer to customers.

· Management of documentation, questionnaires, and specifications to be inserted into web platforms or customer quality systems.

· Management and analysis of customer complaints and their monthly reporting.

· Management of quality system procedure and BRC certification audit.

· Release and maintenance of quality package documentation for product/ production plant.

· Release of Operational procedures and staff training on the quality system.

Skills & Knowledge

• Knowledge and experience of quality assurance processes with respect to food safety, allergen control and HACCP.

• Degree educated or equivalent in a scientific discipline such as food science or chemistry.

• Demonstrable experience in quality control and quality assurance

• Experience and familiarity with quality management systems such as ISO 9001 or similar

• Numerate, Literate with excellent communication skills (oral and written)

• Effective problem solving and decision-making skills.

• Working knowledge of Sage and SAP would be advantageous.

• Ability to communicate at all levels, including senior management, both local and international

• Ability to work collaboratively and independently

• Used to working to tight deadlines and heavy workload.